Shipping and Returns
We ship worldwide with full tracking. Rates and delivery timelines vary based on location. See table below.
Order Processing Time
1-3 business days
Free on orders over $75 CAD
$10 CAD on other orders
2-8 business days
3-11 business days
3-5 business days
4-8 business days
2-3 business days
7-25 business days
*Memod is not responsible for lost or stolen packages, once delivery is confirmed by the shipping carrier.
CUSTOMS & DUTIES
While there are no duties charged on packages delivered in Canada, orders shipped international may be subject to customs charges and clearance procedures that can cause delays beyond our control. As such fees vary across countries, customs, duties and taxes are the sole responsibility of the customers.
RETURNS & EXCHANGES
Memod happily accepts returns and exchanges on all full-priced items within 15 days of delivery.
Purchases made using a discount code are not eligible for refund but may be exchanged.
All sale items are considered final.
Please note, we are unable to offer refunds or exchanges to customers who do not pay customs duties.
For all returns, items must be unworn, unwashed and free of damage, with tags attached. Please ensure your return is in original packaging with invoice included in the package.
To initiate a return or exchange, please email email@example.com with your order number and item(s) you wish to return.
Return shipping costs are the customer's responsibility. Shipping costs on the initial order are non-refundable.
A flat rate of $10 will be deducted from your return to cover shipping costs (not applicable on exchanges).
Memod is not responsible for shipments lost in transit and recommends that returns are sent with tracking and insurance for customers’ protection.
For exchanges, we are happy to cover shipping costs for the new order. Once we have received your returned item, we will process a refund to the original method of payment, less the original cost of shipping. Please allow for 3-5 business days for your bank to process the refund.
Memod reserves the right to refuse a return or exchange based on the condition of the merchandise.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: item availability, errors in the description or price of the item, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. We will not be held responsible or liable for any failure for the purchase to complete, or any resulting loss or damages to you.
If you have experienced a problem with your order, please contact us right away at firstname.lastname@example.org.